Refund Policy

At Ghartak Services, we strive to provide reliable and efficient delivery services. However, we understand that issues may occasionally arise. Our refund policy ensures fairness and transparency for all our users.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

Service Not Rendered:
- If the delivery was not completed due to a fault on our part.
Lost Items:
- If an item is damaged or lost during delivery, the issue is verified.
Incorrect Charges:
- If you were charged incorrectly or multiple times for a single transaction.
Order Cancellation:
- If you cancel an order before the delivery has been dispatched (subject to cancellation rules).

Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of Mind:
- If you decide to cancel the order after it has been dispatched.
Incorrect Address or Contact Information:
- If the order cannot be delivered due to incorrect details provided by you.
Force Majeure Events:
- Delays or issues caused by events beyond our control (e.g., natural disasters, strikes).
Perishable Items:
- For perishable goods, refunds may not apply unless the issue is reported immediately upon delivery.

Process for Refund Requests

Submit a Request:
- Contact our support team through the app or email us at info@ghartak.in within 24 hours of the issue.
Provide Details:
- Include the order ID, description of the issue, and any relevant evidence (e.g., photos of damaged items).
Verification:
- Our team will review the request and verify the issue. This process may take up to 5 business days.

Refund Methods

Approved refunds will be processed to your original payment method within 7-10 business days.
For payments made via cash, a refund will be issued as credits to your Ghartak Services Wallet.

Contact Us

For any questions or concerns about our refund policy, feel free to contact us at:

Email: info@ghartak.in
Customer Support: Available 24/7 through the Help section in the app.